Frequently Asked Questions
Orders
You can place an order directly through our website by adding the desired products to your cart and following the steps to complete your purchase.
No, you can place an order as a guest. However, we recommend creating an account so you can track your orders and receive exclusive offers.
If you would like to make a change or cancel an order, please contact us as soon as possible at [email/phone]. If the order has already been shipped, we will not be able to cancel it.
All orders placed by 1:00 PM on a business day are processed and handed over to the courier on the same day. Orders placed after 1:00 PM are processed and shipped on the next business day.
Payment
You can pay using:
✔ Cash on delivery
✔ Credit/debit card
✔ Bank transfer (available for corporate clients only)
At checkout, select the “Pay with Card” option and follow the instructions. We accept all major cards (Visa, MasterCard, etc.).
You can pay in cash to the courier at the time of delivery.
When selecting bank transfer as your payment method, you will receive our bank account details. Please make sure to include your order number and name as the payment reference.
Bank transfers usually take 1–2 business days to process, and payments from abroad may take longer. Once we receive your payment, we will prepare and ship your order immediately. The delivery time after shipping is as stated during checkout.
You will receive an invoice with every order. If you would like the invoice to be issued to a company, please include the company details in the order notes. You can receive your invoice electronically by email when purchasing online, or as a printed copy included in the package with your order.
Delivery
Yes, we offer delivery to every location in Bulgaria.
We currently deliver only within Bulgaria. However, we are working on enabling international shipping in the future.
✔ Free shipping on orders over 50 BGN.
✔ For orders under 50 BGN, the delivery cost depends on the selected location and delivery method.
We use the services of Econt for all our deliveries.
The standard delivery time is 1–2 business days after the order has been confirmed.
Once your order is shipped, you’ll receive a tracking number that you can use to check its status on the courier’s website.
We do not deliver on Sundays or during public holidays.
Returns and Exchanges
Да! Можете да върнете продукт в рамките на Yes! You can return a product within 14 days of receiving it, as long as it hasn’t been opened and the packaging is in its original condition.
1️⃣ Fill out the return form (you’ll find it on our website).
2️⃣ Send the product to the address listed in the form.
3️⃣ Once we receive and process your return, we’ll issue your refund.
We will process the refund within 14 days of receiving the returned product. The refund will be issued to the bank account you provided in the product return form.
At the moment, we do not offer exchanges, but you can return the product and place a new order.
Products and contents
Yes! All of our products are 100% vegan, with no animal ingredients.
No, all of our products are without added sugar.
The expiration date is indicated on the packaging. Most of our products have a long shelf life, as they are made entirely from natural ingredients.
No! Our products are 100% natural. They contain no preservatives, colorants, allergens, or gluten. All products are made entirely from roasted sunflower seeds to provide you with a pure and healthy taste.
No, our products do not contain gluten and they are suitable for people with a gluten intolerance
Absolutely ! All of our products are 100% vegan and contain no animal ingredients, carefully crafted with attention to nutritional value.
NOTEO products should be stored in a cool, dry place away from direct sunlight to preserve their quality and freshness. For extra safety, you can also store them in the refrigerator after opening the package.
Absolutely! NOTEO's products are made from natural ingredients, with no added sugars, colorants, or preservatives, making them suitable for children as well. They provide a healthy and tasty way to satisfy appetite, while also being easy to digest and safe for young children.
Still, it's always recommended to consult a pediatrician if you have specific questions about your child's nutrition.
